Frequently Asked Questions
We are an online store based in Los Angeles, California. Our Thai outfits are handwoven and designed in Thailand as we work exclusively with dressmakers from Thailand.
No, we are an online store that ships traditional Thai clothing worldwide.
We do not offer the option to customize or design dresses yet.
Please see below for production and delivery timelines. You can get in touch with us at firstname.lastname@example.org for the expedited options.
• UPS Ground: 3-5 business days (Free for US orders over $150)
• UPS Worldwide Economy: 2-4 weeks (Free for international orders over $150)
We offer free standard shipping for ALL orders over $150.
Yes, we do! For international orders, you will be responsible for any duties, custom fees and VAT costs. These costs (which can sometimes be upwards of 50% of the order price) are out of our hands so please do your own research beforehand.
We stand behind our high quality craftsmanship. If for some reason, you feel as though the item is faulty, please email us at email@example.com with 3-4 large, well lit photos of the item, along with your order number and we will contact you with the next steps.
If you're unhappy with the outfit, we offer full refunds (minus the shipping costs).
Please email us within 7 days of delivery to let us know and initiate the process for any returns. The dress must be postmarked for return within 7 days to be eligible for refunds. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition.
For all international orders outside the US, we can only do full refunds (minus the shipping costs). All international VAT costs and customs duty are also non-refundable.
Black Friday Sale items cannot be returned, final sale only.
While we are not responsible for any missing/lost packages during the delivery process by the shipping carrier, we will do our best to help you locate the package. We recommend that you first call or visit your local post office and then file a claim directly with them.